The Ultimate Cheat Sheet On VoIP Troubleshooting

Our goal is to give you the best client support and services, and to enable you to be your own resource in a pinch. We are always available, but if you ever wonder if it’s you, or us, or your ISP, this VoIP troubleshooting list will be helpful! Most of the time with internet services it is something simple. Incredibly, incredibly simple. Someone may have unplugged the router accidentally, the network cable connecting the router to your LAN is unplugged, your ISP is experiencing an outage, we’re experiencing an outage. Your IT department is updating some critical systems. In situations where you are experiencing a loss in service or call quality, do not panic! All will be right and good in the world. To ease your suffering here is a VoIP troubleshooting cheat sheet you can go through with our client services, or without.  Is there actually […]

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How Much Do You Know About The Internet?

The internet is a vast, possibly infinite sea of information. Never has there been a technology that enabled such easy access to any conceivable existing written thought. 99% of all published books are online, movies, music, lectures, research and innovation. It is all there. How? How did this network emerge? What does it mean? What can you be doing to better utilize this new technology that has already shifted how people interact in their daily lives? How much about the internet do you already know? The internet emerged as a direct result of electronic computers in the 1950’s. As early as 1960 the US Government was awarding contracts to labs that were building ‘packet networks,’ which were basically larger networks of CPU’s, with computers the size of bedrooms but could only really do very, very basic computing. Think about how much power is […]

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Why Your Sales Deck Needs an Update

Halt! Before you start your newest PowerPoint presentation, read! Don’t you touch that dry erase marker. If you start out your sales pitch stating the possible clients’ problem, you’re doing it wrong. Now that has always been conventional wisdom, but we’ve evolved as an industry into a world of subtlety and nuance. Stating a prospects’ problem outright will immediately put them on the defensive, make them hesitant to reveal issues about their business that truly could need improvements. You need a more tertiary, subtle approach. But what! Well, we’ve researched sales decks that are great examples of how modern salespeople have found success in an industry driven by relationships and customer choice. Prospects are more informed than ever, they are advocates for their needs and will not listen to armchair experts tell them what they should and shouldn’t buy. So let’s get on with […]

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How To Pick a VoIP Provider

 The telecom market is saturated with choices. There are providers for just about any functionality and any price point you can need, but how do you determine your best fit, in this sea of options? We’re going to do your homework for you. By the end of this brief article you’ll have the tools and knowledge you need to investigate your business communications and determine how to pick a VoIP provider that fits your needs.   There are five high level facets of any VoIP provider which should be essential: if you don’t see one of them or your potential provider isn’t transparent, move on. Reliability/Quality Scalability Experience and/or Expertise Service Expertise/troubleshooting expertise Cost These are in no particular order, and that is about it. If you’re interested in learning more about each point, continue reading. If not, go forth and find a […]

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5 Things You Can Do Right Now To Improve Customer Support

We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and upsell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down. Personalize your interactions with everyone who interacts with […]

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Startup Spotlight: Push Doctor, OhPen, Clutter, oh my!

Startups can be weird, wacky, downright useless, and sometimes brilliant. Applications like Slack or trello (amongst many others) revolutionized the way businesses could communicate. Suddenly people could “actually” be efficient. In the consumer industry, facebook enabled people from all over the globe to interact instantly. Google happened. Often at the base of startup success is a thread : communication innovation. That’s not to say that all startups set up to improve communication will succeed, but the ability for the internet to spread information instantly certainly enables a lot of very obvious solutions. Even if a new software does not focus on communication, the relay of information instantly across great distance enables incredible efficiency for businesses and consumers. And with that, here are three curious startups to watch in this week’s startup spotlight. Push Doctor (via TechCrunch) Push doctor is very straightforward. It is […]

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Major Ransomware Cyber Attack – did we mention you need to update your passwords?

Another large cyber attack has struck several large firms across the globe. If you’re interested in the specifics and proper journalism, read the bbc article. They’re fantastic. If your interested in opinions and some tips about internet security, hang in there a bit and you’ll walk away feeling a little more secure. Change your passwords. You’ve probably heard this before. No, not just one password, all of your passwords. Yes it can happen to you. Don’t use one password for more than one account. Okay, no more patronizing. Genuinely, regularly updating your passwords can protect you against a vast majority of digital threats. Most breaches happen not due to any coding or effort on a hacker’s, part, but a loose password that can then unlock several accounts. Your email is the most high risk account you have – everything goes through that. Experts are […]

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4 Startups that will make you raise an eyebrow

For something new, we are going to start featuring new startups weekly to show the weird and wonderful side of the tech community, entrepreneurship, and the future of business. There are startups for basically any product or service you can imagine. There is an IoT plant watering device, there are IoT latrines and toilets. There are so many plays for IoT toasters that if they weaponize we will soon be ruled by robot overlords with toasters for heads. Obviously, this list is nonexhaustive, there are certainly amazing, and wacky, startups that fly under our radar. So without further ado, here are the startups for this week.   Blockchain, but not that blockchain A bitcoin startup [blockchain] raised $40 million in series b. For those of you not familiar with startups, that’s a pretty big deal. Richard Branson got down on it. Google ventures was […]

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5 Amazing Things Done with Artificial Intelligence

First and foremost, Artificial Intelligence (AI) is a type of machine learning characterized by intelligent decision making similar to our own cognitive abilities. Key traits of effective AI are learning and problem solving. The key issue yet to be solved is independent thought. No machine, so far, is capable of independent thought and reason at the same ability of a human. Once this is achieved, the line between what makes us different than machines will be a hot issue for a generation. But in the meantime here are some pretty cool things that we can do with AI before our machine overlords inevitably conquer the observable universe. AlphaGo Defeats Lee Sedol in 2016. AlphaGo, created by DeepMind (acquired by Alphabet in 2014) beat the world grandmaster go player 4-1. Go, a more mathematically complex game of wits than chess, was a challenge for […]

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