5 Advantages of VOIP You Can Read in 5 Minutes

So we’ve spoken about how VoIP can save you money, some basics about the technology, but we haven’t really discussed the advantages of VoIP technology in a cohesive way. We’re going to do just that, and for you busy readers out there, we’re writing it to take less than 5 minutes of reading. So here goes. It’s definitely cheaper than your landline. It’s weird to call it cheap VoIP, but it’s definitely a way to save some funds. If you’re using something that you still call Bell Atlantic as your business phone, chances are VoIP technology can save you a boatload of monthly expenditures. In addition the maintenance costs and replacement phones/parts are cheaper and easier to come by.2. It’s incredibly reliable. Most internet connections have over 99% up time, and as long as you have internet, you will have phone services. In the event of […]

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Does VOIP slow down my business internet?

The short answer is no. But I bet you want to know why, or at least have facts to back up the claim that voip doesn’t slow down your business internet. VoIP, like anything else connected to the internet, needs the ability to exchange packets of data between two locations, in real time. Some serious bandwidth hogs are Netflix, Youtube, or any sort of video streaming service as those require large amounts of available bandwidth because the files are larger. For example, a video that is 3.2gb requires more bandwidth (more ‘room’ to travel) to stream at 1080p than a video that is 2.8gp and is streaming at 720p. VoIP works in very much the same way. Depending on the voice quality, there are more bytes to be sent (neglible compared to video, though). VoIP is at a point where even the highest […]

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Why Your Sales Deck Needs an Update

Halt! Before you start your newest PowerPoint presentation, read! Don’t you touch that dry erase marker. If you start out your sales pitch stating the possible clients’ problem, you’re doing it wrong. Now that has always been conventional wisdom, but we’ve evolved as an industry into a world of subtlety and nuance. Stating a prospects’ problem outright will immediately put them on the defensive, make them hesitant to reveal issues about their business that truly could need improvements. You need a more tertiary, subtle approach. But what! Well, we’ve researched sales decks that are great examples of how modern salespeople have found success in an industry driven by relationships and customer choice. Prospects are more informed than ever, they are advocates for their needs and will not listen to armchair experts tell them what they should and shouldn’t buy. So let’s get on with […]

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How To Pick a VoIP Provider

 The telecom market is saturated with choices. There are providers for just about any functionality and any price point you can need, but how do you determine your best fit, in this sea of options? We’re going to do your homework for you. By the end of this brief article you’ll have the tools and knowledge you need to investigate your business communications and determine how to pick a VoIP provider that fits your needs.   There are five high level facets of any VoIP provider which should be essential: if you don’t see one of them or your potential provider isn’t transparent, move on. Reliability/Quality Scalability Experience and/or Expertise Service Expertise/troubleshooting expertise Cost These are in no particular order, and that is about it. If you’re interested in learning more about each point, continue reading. If not, go forth and find a […]

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5 Things You Can Do Right Now To Improve Customer Support

We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and upsell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down. Personalize your interactions with everyone who interacts with […]

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Is your data available online?

Over the past few years there have been breaches to secure databases, some of which exposed half a billion users’ data. It’s easy and understandable to wonder if you are among that list, but how do you tell? The answer is really quite simple. https://haveibeenpwned.com/ Just type in whatever email address you’re worried about. haveibeenpwned is ssl secured (that’s the little green lock next to the URL), and was created by Troy Hunt.  Now, chances are modest that one email will be exposed, but often the data leaked isn’t enough to steal an identity. Here are steps to take if you realize your data and passwords have been breached, and how to determine the severity of the leak. Severity : If your physical address, email and email password, social security, credit card information, or banking details are available, that’s about as bad as it […]

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10 Myths About Cyber Security

Cyber Security is essential to the future of any growing enterprise. Effective tools to prevent data theft or “hacks” will be the cornerstone of an effective digital strategy. The world is very different from what it was even 10 years ago, and realizing the myths about cyber security is key to a long-lived business. You are a low priority target. No, you are not a low priority target. Invasive programs and identity thieves go for low hanging fruit. If your data is easy to access, you’re a mark. Cyber Security is only IT’s problem. Everyone is online, so everyone can put data out that should  be private. It may fall under an IT departments jurisdiction, but that doesn’t mean you should be careless about your data and pass the buck. Protecting yourself is enough. If someone entrusts you with private data, they are […]

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5 Quick Tips About Millennial Customers

Millennials will soon be the major spending power in the US. Born approximately between 1980 and 2000, they make up the largest generation in the US. More than ever before, this generation is imprinting their moral and ethical beliefs upon the decisions they make regarding purchases, employment opportunities, and professional relationships. Millennials choose to support businesses only when those businesses share their common values. Many have seen the benefit (Toms, Warby Parker, Better World Books, etc.), while many have suffered as a result of their differing practices. Now, companies can be pro-environment or pro-people on paper, but the opposite in action. Millennials don’t take long to discover the validity of a company’s charitable claims. Millennials are the most diverse generation the U.S. has ever had, and generalizations must be understood as just that, generalizations. Read with the mindset that this is a general […]

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You Kids Get Off My Lan! 5 Tech Terms You Should Know

As technology races ever faster into the future, so does the terminology used to describe it. Many, we know implicitly, firewall, virus, open source. Many are often vaguely defined. Many are  hot topics at dinner parties and nobody’s really sure what they’re talking about. Now you can know what you’re talking about with a list of 5 essential terms in information and technology. This list is nonexhaustive. [For convenience, we’ve abbreviated the definitions for skimming]. LAN : Local Area Network. So this isn’t rocket science. It’s a localized grouping of computers, which are connected via wired or wireless signal. A Lan is typically constrained to a single building or a small grouping of buildings. Too Long, Didn’t Read: A localized group of computers that can talk to each other. SERVER: A frequently misunderstood word at social gatherings, at its most basic, a server is software. […]

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