understanding telecom costs

Understanding Telecom Costs – What is on your company’s bill?

Understanding Telecom costs is complicated. When it comes to enterprise-level bills, it’s hard to get a clear picture of what you’re paying for and where to find opportunities to reduce your costs. Businesses are more connected than ever. To meet the demands of a globalized, fast-paced marketplace, they rely on complex telecoms solutions more than ever. So, it’s no surprise that businesses are struggling to handle the costs and are missing opportunities to optimize their telecoms expenses. Companies Struggle with Telecom Expenses Because businesses struggle to perceive the scope of their telecoms environment, they miss out on the opportunity to make new, more significant savings. Issues affecting telecoms such as contract renewal and obsolete devices become expensive for companies unable to assign the staffing and the specialist knowledge to the problem. Instead, they get forgotten while costs pile up. These issues only prove […]

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email security

Email Security: Tips for the Best Security

Learn about the need for email security as well as tips for securing email usage. A Definition of Email Security Email security describes various techniques for keeping sensitive information in email communication and accounts secure against unauthorized access, loss, or compromise. The email medium is popular for the spread of malware, spam, and phishing attacks, using deceptive messages to entice recipients to divulge sensitive information, open attachments, or click on hyperlinks that install malware on the victim’s device. It is also a common entry vector for attackers looking to gain a foothold in an enterprise network and breach valuable company data. Email security is necessary for both individual and business email accounts, and there are multiple measures organizations should take to enhance email security. The Need for Email Security Due to the popularity of email as an attack vector, enterprises and individuals must […]

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broadband vs wifi

Broadband vs Wifi: Better Business Option

If you’ve already looked at the best broadband deals and see some fantastic speeds that could make your digital life run far smoother, then you may be wondering how Wi-Fi fits in here- and how broadband vs wifi works. Wi-Fi and broadband are not the same things. It’s important to know the difference as you may have a fast broadband connection, but poor Wi-Fi, which makes you think you need to upgrade the service provider when you actually need a new router or range extender. Or the opposite could be true where your Wi-Fi works fine but you’re still getting slow speeds and you need to enhance your broadband. To help you know the difference we’ve explained it below. Broadband vs wifi: What’s the difference? Broadband is the hard-wired cable provision that pipes data to your property. Once that cable ends, in your router, […]

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what is VoIP

What is VoIP? A Full Guide for Understanding VoIP Phone Systems

Smooth internal and external communication is one of the cornerstones of daily business operations. Nowadays, Voice over Internet Protocol (VoIP) is increasingly becoming the golden rule of modern corporate communications. Simply put, it is a proven technology that allows people to make phone calls over the Internet connection. Developed in 1995, it has evolved to become more stable and reliable with the development of broadband and turned into the go-to solution for more and more businesses when upgrading their phone systems. This in-depth guide will walk you through basically everything about VoIP and help you make the most of it. What is VoIP (Voice Over Internet Protocol)? Traditionally, legacy phone systems carry voice signals using analog phone lines so it requires the setup of circuit wiring to make and receive calls. Under this circumstance, a piece of specialized hardware equipment called Private Branch Exchange (PBX) […]

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customer experience

Customer Experience: 12 Effective Practices

Customer-centricity is synonymous with successful businesses, especially as markets are saturated with more choices than ever. Customers demand more, and only businesses that adapt to customer experience processes will survive such a volatile market.  64% of companies with a customer-focused CEO believe they are more profitable than their competitors. It is important to give your clients an exceptional service experience across each touchpoint to prove yourself customer-obsessed. For that, you need to have a solid customer experience strategy in place and build customer experience best practices to be followed across all customer interactions. For a CX transformation to succeed, you need a clear vision, robust strategy, carefully created solutions, and follow the customer experience tips wisely. Prior you have a focus on building a strategic CX framework. The digital customer experience framework ideally comprises four important aspects. CX doesn’t happen at one singular point in time. […]

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Cloud - 5 tips to get started & 5 security tips

The Cloud – 5 Tips to start & security suggestions

Everyone has an opinion on the ‘cloud’ and its effect on business – some believe it is dark and scary and fraught with unnecessary risk. In contrast, others would argue it’s silver-lined and the path to greater business performance and cost savings. The truth is that the cloud undeniably has the potential to open up a whole new dimension of opportunities to businesses – but only if data security is properly addressed. First, let’s dispel any misperceptions you might have about the cloud. It’s nothing mystical, nothing whimsical – nothing to be afraid of. Many fear the cloud because of its reputation as a dangerous or ‘risky’ place. And that is true. Anything beyond the physical perimeter of the organization is also, theoretically, beyond the physical protection of the organization. And let’s face it, there are dangers and risks out there, but that doesn’t […]

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5 Advantages of VOIP You Can Read in 5 Minutes

So we’ve spoken about how VoIP can save you money, some basics about the technology, but we haven’t really discussed the advantages of VoIP technology in a cohesive way. We’re going to do just that, and for you busy readers out there, we’re writing it to take less than 5 minutes of reading. So here goes. It’s definitely cheaper than your landline. It’s weird to call it cheap VoIP, but it’s definitely a way to save some funds. If you’re using something that you still call Bell Atlantic as your business phone, chances are VoIP technology can save you a boatload of monthly expenditures. In addition the maintenance costs and replacement phones/parts are cheaper and easier to come by.2. It’s incredibly reliable. Most internet connections have over 99% up time, and as long as you have internet, you will have phone services. In the event of […]

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Does VOIP slow down my business internet?

The short answer is no. But I bet you want to know why, or at least have facts to back up the claim that voip doesn’t slow down your business internet. VoIP, like anything else connected to the internet, needs the ability to exchange packets of data between two locations, in real time. Some serious bandwidth hogs are Netflix, Youtube, or any sort of video streaming service as those require large amounts of available bandwidth because the files are larger. For example, a video that is 3.2gb requires more bandwidth (more ‘room’ to travel) to stream at 1080p than a video that is 2.8gp and is streaming at 720p. VoIP works in very much the same way. Depending on the voice quality, there are more bytes to be sent (neglible compared to video, though). VoIP is at a point where even the highest […]

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Why Internet Communication is Changing Everything

This may seem like a no-brainer, but there’s actually much, much more to internet communication than meets the eye. Internet communication is the act of exchanging packets of information, data, through a global network. This is done by uploading data from one computer, and another computer downloads that same data. This process completes every time you videochat, send an email, reconnect with long lost friends, pay your bills, or look at cat pictures. The possibilities are endless. It is common knowledge that the internet is irreplaceable, but there is so much more than just checking your emails or looking at cat pictures. Why does that matter? What else is there? Read on to find out. 1.The scale of the internet is immense and constantly expanding. It takes google 1,000 computers to do one search in 0.2 seconds. To manage this massive amount of computing, there […]

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How Much Do You Know About The Internet?

The internet is a vast, possibly infinite sea of information. Never has there been a technology that enabled such easy access to any conceivable existing written thought. 99% of all published books are online, movies, music, lectures, research and innovation. It is all there. How? How did this network emerge? What does it mean? What can you be doing to better utilize this new technology that has already shifted how people interact in their daily lives? How much about the internet do you already know? The internet emerged as a direct result of electronic computers in the 1950’s. As early as 1960 the US Government was awarding contracts to labs that were building ‘packet networks,’ which were basically larger networks of CPU’s, with computers the size of bedrooms but could only really do very, very basic computing. Think about how much power is […]

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