Telecom News

Read the Latest News & Current Events Related to Telecommunications

The Ultimate Cheat Sheet On VoIP Troubleshooting

Our goal is to give you the best client support and services, and to enable you to be your own resource in a pinch. We are always available, but if you ever wonder if it’s you, or us, or your ISP, this VoIP troubleshooting list will be helpful! Most of the time with internet services it is something simple. Incredibly, incredibly simple. Someone may have unplugged the router accidentally, the network cable connecting the router to your LAN is unplugged, your ISP is experiencing an outage, we’re experiencing an outage. Your IT department is updating some critical systems. In situations where you are experiencing a loss in service or call quality, do not panic! All will be right and good in the world. To ease your suffering here is a VoIP troubleshooting cheat sheet you can go through with our client services, or without.  Is there actually […]

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How Much Do You Know About The Internet?

The internet is a vast, possibly infinite sea of information. Never has there been a technology that enabled such easy access to any conceivable existing written thought. 99% of all published books are online, movies, music, lectures, research and innovation. It is all there. How? How did this network emerge? What does it mean? What can you be doing to better utilize this new technology that has already shifted how people interact in their daily lives? How much about the internet do you already know? The internet emerged as a direct result of electronic computers in the 1950’s. As early as 1960 the US Government was awarding contracts to labs that were building ‘packet networks,’ which were basically larger networks of CPU’s, with computers the size of bedrooms but could only really do very, very basic computing. Think about how much power is […]

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Why Your Sales Deck Needs an Update

Halt! Before you start your newest PowerPoint presentation, read! Don’t you touch that dry erase marker. If you start out your sales pitch stating the possible clients’ problem, you’re doing it wrong. Now that has always been conventional wisdom, but we’ve evolved as an industry into a world of subtlety and nuance. Stating a prospects’ problem outright will immediately put them on the defensive, make them hesitant to reveal issues about their business that truly could need improvements. You need a more tertiary, subtle approach. But what! Well, we’ve researched sales decks that are great examples of how modern salespeople have found success in an industry driven by relationships and customer choice. Prospects are more informed than ever, they are advocates for their needs and will not listen to armchair experts tell them what they should and shouldn’t buy. So let’s get on with […]

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How To Pick a VoIP Provider

 The telecom market is saturated with choices. There are providers for just about any functionality and any price point you can need, but how do you determine your best fit, in this sea of options? We’re going to do your homework for you. By the end of this brief article you’ll have the tools and knowledge you need to investigate your business communications and determine how to pick a VoIP provider that fits your needs.   There are five high level facets of any VoIP provider which should be essential: if you don’t see one of them or your potential provider isn’t transparent, move on. Reliability/Quality Scalability Experience and/or Expertise Service Expertise/troubleshooting expertise Cost These are in no particular order, and that is about it. If you’re interested in learning more about each point, continue reading. If not, go forth and find a […]

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5 Things You Can Do Right Now To Improve Customer Support

We all know it: Customer Experience is and always has been one of the pillars of successful business. Happy customers become your biggest marketing assets. They provide genuine observations about your company to prospective customers, and your customers often try and upsell your company. They are better than any marketing team or sales effort. Armed with this knowledge, it would be wise to take a hard look at your customer support and ensure that they are providing the absolute highest quality services that they can to your customers. Your champion customers will spread the word of incredible customer service, and often that is the tipping point to convert a prospective customer into a closed deal. Here are 6 tasks you can do right now to improve customer support, and watch the new deals rain down. Personalize your interactions with everyone who interacts with […]

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