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Using Technology to Create a Better Customer Experience

Using Technology to Create a Better Customer Experience

The last few years have been characterized by an overwhelming amount of change for customers and marketplaces. From supply chain shortages to shifts in customer channel preferences, organizations have struggled to catch up and keep pace with customers’ evolving needs...

Amazon to invest up to $4 billion in AI startup Anthropic

Amazon to invest up to $4 billion in AI startup Anthropic

Amazon has agreed to invest up to $4 billion in the AI startup Anthropic, the two firms said, as the e-commerce group steps up its rivalry against Microsoft, Meta, Google and Nvidia in the fast-growing sector that many technologists believe could be the next great...

Amazon is giving Alexa an AI upgrade

Amazon is giving Alexa an AI upgrade

The company's latest AI update looks to convince reluctant users to use Alexa for more than just basic tasks. Amazon announced updates to its suite of smart devices at its fall hardware event on Wednesday (September 20). At the presentation in Amazon...