Customer leaps over business performance as key priority

Nov 29, 2016Uncategorized0 comments

customer-1253483_1280New Deloitte report says CIOs see customers as their main priority

Business performance is no longer the key priority for FTSE 250 organizations, a new survey by Deloitte suggests. Out of 1,200 technology leaders across 48 countries, which were polled for the Navigating legacy: Charting the course to business legacy report, 57% cited customers as their top priority. This is up from 45% last year.

For eight of the 10 industries represented in the survey, customers remained the top priority. Now, almost half (45% of CIOs said their information technology organization aims to deliver better customer experience through IT. A quarter (28%) of CIOs don’t think their IT organizations are even average in their digital skill sets.

The report wants to provide a deeper understanding of how CIOs can create ‘legacy’ – the value and impact they bring to the organization.

“Exploiting digital technology is an essential requirement for every business, and that provides a unique opportunity for the CIO,” commented Mark Lillie, global CIO program leader at Deloitte.

“He or she can be the one to drive business transformation, harness digital disruption and create a powerful legacy. However, in order to succeed, CIOs need to be adaptive, invest more effectively in talent and skills and work on developing their relationships with key stakeholders. Digital is a tremendous opportunity for the CIO to step up and take control – no other leader is better placed. Irrespective of industry or competitive environment, technology will fundamentally transform their businesses, and the reality is that they are best positioned to lead their organizations on this transformation. But if they don’t step up – other business leaders will.”

By  Sead Fadilpašić for | Photo Credit: Pixabay