Know your driver
The Uber app provides riders with the details of their driver-partner as soon as a rider accepts a trip. Riders need to use this information to verify their driver-partner is indeed the same driver-partner that accepted their request via the app. Riders should check the driver’s name and photo, vehicle type and license plate number. This feature ensures riders get in the correct vehicle with the correct driver-partner.
Track the trip
Riders should make use of Uber’s GPS features that allows them to track a trip by viewing the route on the map in the app. From the minute a ride is requested, the rider is able to track the vehicle on the way to pick them up. In addition to ensuring one gets into the correct vehicle, the GPS features allow riders to know exactly where they are headed and that they’re on the right track. Uber also uses GPS to keep a record of where a driver-partner goes during the ride, meaning Uber can verify that the most efficient routes are being used. Uber also recently introduced a new feature called Family Profiles, which allows up to 10 riders to safely and easily share one card as a payment method.
Share your ETA
As an additional security feature, riders are encouraged to share their ETA (estimated time of arrival) and location with a friend or loved one. This is easily done via the app and can be shared with anyone – without the friend or family member ever needing to download the Uber app themselves. Using this feature means a rider can share their destination and route for peace of mind. Friends or family will receive a link where they can see in real time, the name and photo of the driver-partner, their vehicle, and where are on the map the rider is, until they’ve arrived at their destination.
Use their 24/7 support
Uber offers 24/7 support. Uber’s customer support staff are ready to assist with queries, whether it be an inefficient route or a traffic accident. Riders can contact the support team at any time of the day, on any day of the week.
Riders and driver-partners rate each other after each and every trip. This allows riders to see their driver-partners current rating prior to getting into the vehicle, and allows Uber to query any negative feedback. This feedback helps driver-partners keep standards high and helps Uber address any concerns.
From an article by itonline.com