On Thursday the company upped its return offer to $100 in credit if you trade in your Note 7 for a different Samsung device like the Galaxy S7 or S7 Edge. The move is designed to encourage people to give up their risky Note phones and also to try and keep them with Samsung.
Those who ask for a full refund or switch to another manufacturer’s phone will receive $25.
“Customers’ safety remains a top priority and we ask consumers with an original or replacement Galaxy Note7 to power down and take advantage of the remedies available,” says Tim Baxter, president and chief operating officer, Samsung Electronics America.
Samsung’s double recall has been made all the painful as the Note 7’s spped, water resistance, curved screen and great camera had garnered a loyal following.
Yet, Samsung has still not given a reason for what is causing the explosions or how to avoid them.
If you are one of the Galaxy Note 7 owners who have not yet turned in your phone, and aren’t convinced this problem will affect you, consider how Samsung is handling the return process for those who want to mail the phone in: Samsung will send you a fireproof box with gloves for you to use when putting your phone into a static proof bag they provide.
Adapted from an article by Eli Bleumenthal for usatoday.com | Photo: xda developers youtube video: https://www.youtube.com/watch?v=pySvc17K2jE